Prevention & Management of Violence & Aggression

 Course duration:

Two days

Purpose:

This course enables participants to understand, monitor and manage verbal and physical aggression in the workplace.  There will be a half day theory session and the remainder of the course will be spent learning practical breakaway and restraint techniques.  This course is accredited with the GSA (General Services Association).

Course content:

  • Legislation & Guidelines
  • Signs and Symptoms of Agitation
  • Effective Communication
  • The Assault Cycle
  • Assault, Violence, Aggression & Anger
  • Reasonable Force
  • Positional Asphyxia, Compartment Syndrome, Sickle Cell Anaemia, Acidosis
  • Breakaway Techniques (practical)
  • Restraint Techniques (practical)